Refund Policy

Last updated: July 2026

BusesIndia is a directory, not a ticket seller

BusesIndia provides bus travel information — fares, timings, routes, terminals and operator contacts. We do not sell bus tickets and do not collect payments for travel. Because no purchase happens on this website, there are no ticket payments for us to refund.

Ticket refunds and cancellations

If you booked a ticket with a bus operator (directly, at a counter, or through a booking platform), your refund is governed by that operator's or platform's cancellation policy. As general guidance for India:

• Most private operators allow cancellation up to a cutoff (commonly 2–12 hours before departure) with a deduction of 10–50% depending on how close to departure you cancel.
• State corporations (KSRTC, MSRTC, RSRTC, UPSRTC and others) publish tariff-based cancellation charges; refunds for counter tickets are usually processed at counters, and online bookings through their official apps/sites.
• No-shows are almost never refundable.

Always check the cancellation terms shown at the time of booking — they override any general guidance.

Finding the right helpline

Each operator page on BusesIndia lists official contact numbers where available. For a refund issue, contact the channel where you paid: the operator for direct bookings, or the booking platform's support for platform bookings.

Corrections to our information

If you find an incorrect fare, timing or contact number on BusesIndia, please report it — we verify and correct submissions promptly.